• The BuzzTV Box should be mounted so there is no pressure on the cords connected to the HDMI and power ports.

    • Ensure the BuzzTV Box is placed away from significant heat sources.

    • The remote will need a line of sight to the box in order to connect for updates and troubleshooting.

    • The device may need to be accessed - do not mount behind walls or in ceilings.

  • 1. Connect the HDMI cord to the BuzzTV Box and to the TV.

    2. Plug the power cord into the outlet and into BuzzTV Box.

    3. Turn the TV on and change it to the correct HDMI input.

    Setup Video

  • Photo Instructions

    1. Insert the batteries included into the BuzzTV remote.

    2. Press the blue “Home” button in the center of the remote to navigate to the setup page.

    3. Press “OK” to cancel the signage restart.

    4. Use the arrow keys to navigate over to the Wi-Fi icon and press “OK”.

    5. Using arrow keys and the “OK” button, select your Wi-Fi network and enter the password.

    6. Using the “Back” button (just above the “Right” arrow), navigate back to the setup page.

    7. Use arrows to highlight “Launch” underneath the “Launch Signage?” icon and press “OK”.

    8. Repeat for each device.

  • 1. Turn the keyboard on, and press the [q] key five times to reboot the Chromebit.

    2. As the Chromebit reboots, tap [ctrl] + [alt] + [s] to enter the operating system.

    3. ChromeOS will guide you through connecting to a Wi-Fi network. Do not use a guest network, or the connection will expire.

    4. Once you’re connected to Wi-Fi, it will ask you to log in - ignore that, and click the restart button at the bottom left of the screen.

  • Photo Instructions

    1. Press any button on the remote except the “Home” button.

    2. Use arrow keys to navigate to the “Change Screen Orientation” and press the “OK” button.

    3. Change the orientation to match your screens.

    4. Press “OK” on the BuzzTv remote to bring up the Admin Panel.

    5. To adjust the screen size - using the directional buttons surrounding “OK”, move to the + (or -).

    6. Keep pressing “OK” on the + (-) until the screen is the correct size.

Product and Screen Help

The most common issues experienced are often due to a loss of Wi-Fi. Before continuing, please ensure your device is connected successfully to your Wi-Fi.

    • If you are having product issues and were not connected to Wi-Fi, please allow 30 mins for the screens to update. If after 30 minutes they haven’t updated, please create a ticket.

    • If you are having product issues and you have confirmed that you are connected to Wi-Fi, please create a ticket.

      When creating a product issue ticket, please try to include as much detail as possible. Ex. UPC codes, names of products, and what needs to be changed to the product.

    • If your store is not yet open, this may indicate no stock in the POS system. Once the stock is entered, the menus should begin to load.

    • Ensure your BuzzTV box is connected to Wi-Fi.

    • If you are still experiencing a white screen please create a ticket.

      When creating a ticket for the white screen, please try to include what screen this is happening to.
      Ex. Playlist name (located at the top of the Admin Panel that can be accessed by clicking “OK” on your BuzzTv Remote), the serial number that is on the bottom of the device, or by indicating what should be shown on that screen.

    • Ensure the TV is on and plugged in.

    • Ensure the BuzzTV device is on and plugged in.

    • Make sure the input is set to the correct HDMI port.

      Below are a few steps you can try before contacting us:

    If there is a blue light on the device, this indicates the power is on and there could possibly be an HDMI issue. To troubleshoot for this, we will ask you to do the following:

    1. Try using a different HDMI port.

    2. Try using a different HDMI cord.

    3. Try plugging the BuzzTV box into a different TV.

    Once you have tried these steps, please create a ticket and indicate what you tried and what happened.

    If there is no light on the device, it could indicate a power issue. For this, we will ask you the following:

    1. Please ensure everything is plugged in properly.

    2. Try using a different outlet.

    3. Try using a different power cord from a working device.

    Once you have tried these steps, please create a ticket and indicate what you tried and what happened.

  • If you are experiencing a solid blue screen, please ensure you are connected to the correct HDMI port. If you are still experiencing this issue, please restart your device by unplugging it for 30 seconds and then plugging it back in. If you are still experiencing this issue, please create a ticket.

  • Please create a ticket

    If possible, include the Playlist Name so we can quickly identify the screen.

  • Please create a ticket.

    Include the Playlist Name if possible so we can quickly identify the screen.

  • Please create a ticket.

    If possible, include the Playlist Name so we can quickly identify the screen.

  • Please create a ticket.

    If possible, include the Playlist Name so we can quickly identify the screen and as much detail as possible.

Promo TV Help

The most common issues experienced are often due to a loss of Wi-Fi. Before continuing, please ensure your device is connected successfully to your Wi-Fi.

    • Ensure the device is connected to Wi-Fi. If confirmed and it is still playing these ads, please create a ticket.

  • Please create a ticket.

    • Click “OK” to pull up the Admin Panel, click rotate 4 times, and then set it to the proper orientation. Then click "delete all files and close app" at the bottom of the Admin Panel.

    • If you are still experiencing this issue, please create a ticket.

  • 1. Submit a ticket with details including specific days/times you would like the content to run. Include the image or video files to your Promo TV. (Supported file formats are jpg, png, mp4 and WebM files to a maximum size of 100MB for videos, and 10MB for images. Proper dimensions for your content should be 1920px wide by 1080px tall)

    2. Upload at the Promo TV Portal at Dashboard.budvue.com.

    3. If you don’t have access to your portal, please fill out the Dashboard Access Form.

Tablet App Help

Before continuing, please ensure your device is connected to Wi-Fi.

    • Ensure your tablet is connected to Wi-Fi.

    • Make sure you are logging in with the correct password for your location.

    • If you have confirmed the above, please delete the Tablet app and redownload, logging in with the correct password.

    • If you are unsure of your password, please submit a ticket to make a request.

    • On the splash screen, press and hold a non-interactive part of the screen.

    • Hold for ~8 seconds. An option will come up to wipe all data.

    • Enter your passcode and submit. Then select wipe to confirm the data wipe.

    • You will be back at the sign-in page. Re-enter your passcode.

    • This will force the tablet to fetch all of its data again and will resolve the issue.

    • If this doesn’t correct your Product Issue, please delete the app, re-download it and log back in.

    • If you are still having issues, please submit a ticket.

If you are experiencing an issue not listed above, please create a ticket providing as many details as possible.