Please add in as much detail as possible. If you are experiencing a product Issue please add in the UPC codes for the products you are having issues with. If you are having a screen issue, please try to identify what screen this is happening to. You can do this with the serial number on the box or by identifying what is typically on the menu. If you have already tried troubleshooting steps yourself, it would be very helpful for us if you indicate what you have already tried.